Cooinxia offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer.  Please note that refunds will be deducted from shipping costs. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged, a (30%) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by Cooinxia (It is recommended to choose a return shipping method with tracking).

Please email support@cooinxia.com to contact us and initiate a return. Please contact us first before sending anything back. 

Once approved for a return, customer is responsible for all shipping costs to send the product(s) safely and securely to Cooinxia. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at   support@cooinxia.com.